Terms & Conditions

DOH Consulting Limited t/a UK Office Zone (registered number 14890688). Our address is Unit 73, Basepoint Enterprise Centre, Andersons Road, Southampton, SO14 5FF, United Kingdom

1. Introduction & Definitions

Welcome to UK Office Zone. These Terms & Conditions govern your use of ukofficezone.com and any transactions made through our website or directly with us. By placing an order, you agree to these terms. If you do not accept them, please do not proceed with a purchase.

In these terms:

• “We”, “Us”, “Our” refer to DOH Consulting Limited t/a UK Office Zone (registered number 14890688).
• “You”, “Your” refer to the customer (individual, business, or organisation placing an order).
• “Consumer” refers to a private individual purchasing for personal use.
• “Business Customer” refers to a company, organisation, or sole trader purchasing for commercial purposes.
• “Goods” or “Products” refers to the office furniture and related items available for purchase.

2. Orders & Acceptance

All orders are subject to availability and acceptance by DOH Consulting Limited t/a UK Office Zone.
Orders are considered binding once confirmed via email.
We reserve the right to refuse or cancel orders at our discretion, including but not limited to pricing errors, stock shortages, or suspected fraudulent activity.

3. Pricing & Payment

All prices are displayed in GBP (£) and include VAT, unless stated otherwise.
Payments must be made in full before dispatch, unless otherwise agreed in writing.
We accept major payment methods, including credit/debit cards, bank transfers, and approved business accounts.
Prices may be subject to change without notice, but confirmed orders will not be affected.

4. Delivery & Risk

We provide delivery on all products within the UK in 1–5 working days. Estimated delivery times are not legally binding but provided in good faith.

Full delivery details, including service options and postcode exclusions, are provided in our Shipping & Delivery Policy. For anything else, get in touch by phone, live chat, or email — we’re here to help.
Risk in goods passes to the customer upon delivery, but ownership remains with DOH Consulting Limited t/a UK Office Zone until payment is received in full.

5. Returns & Refunds

We aim to provide the highest quality office furniture, backed by a clear and fair returns policy. Please read the following carefully, as most of our products are made-to-order and exempt from standard consumer return rights.

• Unwanted standard stock items may be returned within 30 days of delivery, provided they are unused, in their original packaging, and in a resaleable condition.
• All returns must be pre-authorised in writing. Unauthorised returns will be refused.
• Return shipping costs are the customer’s responsibility, unless the item is faulty or incorrectly supplied.
• Products that are made-to-order, customised, or supplier-direct are non-returnable and non-refundable under any circumstances unless confirmed to be damaged or faulty upon delivery.
• Deliveries must be inspected upon receipt. Any transit damage or missing items must be reported within 24 hours of delivery, accompanied by photographs and relevant information. If accepted, we will repair, replace, or refund at our discretion.

For any questions about eligibility for return, please contact us at [email protected] or call +44 2381680310.

6. Warranty & Product Guarantees

All products are covered by the manufacturer’s warranty, typically 12 months to 10 years.
Warranty claims must be reported promptly, and we will coordinate with the manufacturer to arrange repairs or replacements.
Exclusions: Wear and tear, accidental damage, misuse, or unauthorised modifications are not covered under warranty.

7. Cancellations & Order Amendments

We understand that requirements can change, but due to the nature of our supply chain and custom manufacturing processes, cancellations and amendments are subject to the following terms:

• Orders for standard stock items may be cancelled prior to dispatch, provided a written request is submitted and approved.
• Orders cannot be cancelled once items have been dispatched. At that point, the standard returns process will apply.
• Orders for custom, made-to-order, or configured products are non-cancellable and non-amendable once order confirmation has been issued or production has begun.

DOH Consulting Limited t/a UK Office Zone reserves the right to request a reason for cancellation and to assess eligibility on a case-by-case basis.
If you are unsure whether your item is considered made-to-order or if cancellation is possible, please contact us before placing your order.

8. Product Colours, Finishes & Accuracy

While we strive to provide accurate product images and descriptions, colours, fabrics, and finishes may appear differently on screen due to monitor variations.
Need to check fabric or finish options? We offer a free sample service — get in touch to request samples before placing your order.
DOH Consulting Limited t/a UK Office Zone will not be liable for items ordered in the wrong colour due to reliance on digital imagery.

9. Liability Disclaimer

DOH Consulting Limited t/a UK Office Zone is not liable for indirect, incidental, or consequential damages arising from the use of our products.
We ensure product descriptions and specifications are accurate but do not guarantee they are error-free.
Customers are responsible for checking dimensions, materials, and suitability before purchasing.

10. Promotions, Discounts & Price Matching

Promotional offers, discount codes, and sales events are subject to terms and conditions.
Discounts cannot be combined unless explicitly stated.
Price matching may be available on selected products, subject to verification and approval.

11. Force Majeure

We are not liable for delays or failure to perform obligations due to events beyond our control, including but not limited to:

• Natural disasters
• Strikes or industrial action
• Supplier failures
• Transport disruptions
• Government restrictions

12. Complaints & Dispute Resolution

We aim for complete customer satisfaction. If you have a complaint, please contact us, and we will attempt to resolve it promptly.
If a resolution cannot be reached, disputes will be handled in accordance with UK law.

13. Governing Law & Jurisdiction

These Terms & Conditions are governed by English law.
Any disputes will be subject to the exclusive jurisdiction of the UK courts.

14. Amendments & Updates

DOH Consulting Limited t/a UK Office Zone reserves the right to update these Terms & Conditions at any time.
The latest version will always be available on our website.

15. BUSINESS INFORMATION