UKOfficeZone.com – Returns and Refunds Policy

At UKOfficeZone.com, operated by DOH Consulting Ltd, we aim to provide you with the best possible shopping experience. Please review our Returns and Refunds Policy carefully before making a purchase.

Return Window

You must request a return within 30 days of receiving your order.

Eligibility for Returns

Condition of Products: Items must be unused, unopened, and in their original packaging. Products that have been opened, used, or damaged by the customer will not be eligible for return.

Defective or Damaged Items: If your order arrives damaged or defective, please notify us within 48 hours of delivery with a clear unboxing video or photos as proof of the issue.

How to Initiate a Return

To initiate a return, please contact our Customer Support team with your order number, reason for return, and supporting evidence (if applicable):

Phone: +44 2381680310
Email: [email protected]

Our team will review your request and provide detailed return instructions, including the return address and packaging guidelines.

Return Shipping Costs

Customers are responsible for return shipping costs, except when returning a damaged or defective product confirmed by our team.

For your protection, we recommend using a trackable shipping service and retaining proof of postage.

Damaged or Defective Products

If you receive a damaged or defective product:

• Contact us within 48 hours of delivery.
• Provide a clear unboxing video or photos showing the issue.
• Once verified, we will arrange a replacement or a full refund (including shipping charges).

Exchange Policy

We currently do not offer direct exchanges. If you wish to replace an item, please initiate a return for a refund and place a new order for the replacement item.

Order Cancellation

Orders can be cancelled before dispatch by contacting our support team. Once your order has been shipped, cancellations cannot be processed, and you will need to follow the return procedure.

Return Address

Unit 73, Basepoint Enterprise Centre, Andersons Road, Southampton, SO14 5FF, United Kingdom

Restocking Fee

There is no restocking fee.

Refund Policy

Once we receive and inspect your returned product, we will notify you of the refund approval or rejection.

Approved Refunds: Refunds will be processed to your original payment method within 10 business days after the returned item is received and verified.

Rejected Refunds: If the item does not meet our return criteria (e.g., used, opened, or damaged), it will not qualify for a refund, and you will be notified accordingly.

Contact Information

Phone: +44 2381680310
Email: [email protected]
Order Cut-off Time: 14:00 (BST)
Business Hours: Monday to Friday, 09:00–17:00 (BST)
Response Time: We aim to respond within 1 business day.

Business Information

Company Name: DOH Consulting Ltd
Website Name: https://ukofficezone.com
Company Number: 14890688
VAT Number: 452904590
Address: Unit 73, Basepoint Enterprise Centre, Andersons Road, Southampton, SO14 5FF, United Kingdom